Retail Focus: Food is the new retail

"Not only has food become an intrinsic part of the shopping experience, but it’s an experience in and of itself, often competing with retailers for a share of people’s leisure spend," said our joint MD David Martin. Read more in our thought piece 'Food is the new...

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Breakfast’s Lost Generation

Millennials may be more clued up to food and health trends than older generations, but in terms of traditional breakfast there are empty seats at the table. What can be done to lure a generation back to breakfast? What are retailers serving up for breakfast to help?...

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The Postal Museum: New Visitor Experience

This summer sees the grand reopening of the The Postal Museum in London’s Clerkenwell, bringing five centuries of communications history to life. The redeveloped museum reflects the vital role the postal service played in the distribution of the country’s post, with...

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Hagkaup shortlisted at Retail Week Interiors Awards!

Drum roll, please… Our work with Hagkaup is a finalist at the prestigious Retail Week Interiors Awards in the Best Food and Supermarket Design category. Huge supermarkets used to be all about weekly friction free shopping – going in, walking up and down the aisles,...

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Gló Restaurants: Create Your Inner Gló

Food artist and celebrity chef Sólveig Eírksdóttir (better known as Solla) bought Gló Restaurant in 2010, turning it into one of the
most popular restaurant chains in Iceland, offering
 a wide selection of vegetarian, vegan and raw food options.

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Convenience or Inconvenience? That’s the Question.

The great and good of the convenience world (and yours truly) recently gathered in London for the NACS Insight Convenience Summit Europe. I also had the privilege to judge the International Convenience Retailer Awards that are linked to this event. The overall vibe was upbeat – people are feeling positive about the journey their brands are undertaking.

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How to Influence Customers: Nudgestock 2017 Highlights

Nudgestock is a fascinating behavioural science festival organised by Ogilvy Change. You may already be familiar with the term nudging, a buzzword that emerged a few years ago. The Nudge Theory is a concept in behavioural psychology – all about how small tactical interventions can influence people’s choices and actions.

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6 Food Trends for 2017

Check out some of the latest food and convenience trends, and let us know if you’d like discuss their relevance to your own brand experience.

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The Casual Dining Dilemma – 5 Key Trends

The purpose of bricks and mortar casual dining spaces is changing, and there’s enormous pressure on those brands to really deliver clear reasons to visit and dwell. A brand’s special difference must be translated into a compelling offer that brings it to life from the product upwards.

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Euroshop 2017: The Greatest Retail Show on Earth

Every three years we head over to Euroshop, the world’s top retail trade fair. It’s a real luxury to take some time out to wander around the spectacle with some of our clients – talking, looking, absorbing, and discussing retail around an astounding backdrop.

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Hagkaup Happy!

Much-loved Hagkaup is one of Iceland’s oldest retail brands. Selling food and non-food, it’s a bit like the UK’s John Lewis. We originally developed its flagship back in 2000 – an anchor store in Iceland’s biggest shopping mall in downtown Reykjavik. But changing...

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A Creative Idea Must Have Value

Those are wise words from Dr Edward de Bono, inventor of lateral thinking and all-round creativity guru! I’m re-reading Lateral thinking – A Textbook of Creativity after 20 years, and it’s still outstanding.

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It’s All About People

These days retailers place a huge amount of focus, effort and money on in-store technology and ‘going digital’, to create a frictionless interaction between online and offline retail channels.

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Destination Markets: A Renaissance

In an age of huge technological change, sophistication, and advancement, there seems to be a contrasting trend when it comes to some aspects of our leisure shopping habits. Ask just about anyone for their thoughts on “markets” and they will quickly enthuse about what…

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Midas Awards 2016

With clients including Halifax, Lloyds Bank, NatWest, Royal Bank of Scotland, Skipton Building Society, and Swinton Insurance, we like to think we know a thing or two about financial services customer experiences, design, and the integration of technology…

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