Retail Consumers of the Future: Power to the People
Established norms and behaviours are breaking down when it comes to retail. Technological innovation has democratised it, enabling people to ‘consume’ in so many different ways. By 2030 retail will undoubtedly take on forms that we could only dream about at the turn of this millennium.
In Retail Consumers of the Future: Power to the People, published in Courier Magazine’s Feb/Mar 2018 issue, our joint managing director David Martin looks at how consumers will evolve, what channels they’ll use, what they’ll demand from retailers, and what the relationship between online and physical will look like.