Long Live the Branch (Experience)!

80% of Millennials say they want the option to visit a bank and online Iam Bank is busy buying bank networks in the USA after 70% of their customers said they want a branch too. The future of the branch is looking very positive. Experience is the primary...

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Hagkaup: Hoping for DBA Design Effectiveness Gold!

Our unbelievably successful brand experience work with Hagkaup has made the cut onto the DBA Design Effectiveness Awards shortlist – this means we definitely win something and here’s hoping for Gold on 22 February 2018. Widely recognised as the ‘Oscars’ design...

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Retail Banker International: Arion Bank

Arion Bank is on a mission to be the leading bank in Iceland for digital solutions, but it hasn’t neglected investment in its physical channel – as evidenced by the launch of its flagship branch. See why Retail Banker International thinks our new branch experience...

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Shoptalk Europe: Stop Thinking in Silos!

Last week saw our Joint Managing Director David and client Gunnar Ingi Sigurdsson presenting the incredibly successful and award-winning Hagkaup story to a packed audience at Shoptalk Europe, the pan-European event for innovation in retail commerce. The three-day...

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Retail Banker International: Lloyds Bank Manchester

The new Lloyds Bank Manchester flagship is the latest iteration of our work with them on branch strategy, actively supporting the brand's commitment –“Helping Britain Prosper”. Check out Retail Banker International's October 2017 coverage which hails this as "a new...

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Arion Bank: Together We Make Good Things Happen

Banks are digging deep about the purpose and value of their retail branches, now that a lot of the transactional stuff is going digital. But many people still rely on face-to-face interactions when it comes to financial advice or learning about services. How to move...

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Lloyds Bank Manchester: Helping Britain Prosper

Banks are undergoing a sea change when it comes to the in-branch experience and format of physical branches. New, sometimes radical formats including pop ups, micro banks, and roaming branches provide environments that are community focused, tailored to location and...

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Retail Focus: Food is the new retail

"Not only has food become an intrinsic part of the shopping experience, but it’s an experience in and of itself, often competing with retailers for a share of people’s leisure spend," said our joint MD David Martin. Read more in our thought piece 'Food is the new...

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The Postal Museum: New Visitor Experience

This summer sees the grand reopening of the The Postal Museum in London’s Clerkenwell, bringing five centuries of communications history to life. The redeveloped museum reflects the vital role the postal service played in the distribution of the country’s post, with...

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Hagkaup shortlisted at Retail Week Interiors Awards!

Drum roll, please… Our work with Hagkaup is a finalist at the prestigious Retail Week Interiors Awards in the Best Food and Supermarket Design category. Huge supermarkets used to be all about weekly friction free shopping – going in, walking up and down the aisles,...

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Gló Restaurants: Create Your Inner Gló

Food artist and celebrity chef Sólveig Eírksdóttir (better known as Solla) bought Gló Restaurant in 2010, turning it into one of the
most popular restaurant chains in Iceland, offering
 a wide selection of vegetarian, vegan and raw food options.

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Convenience or Inconvenience? That’s the Question.

The great and good of the convenience world (and yours truly) recently gathered in London for the NACS Insight Convenience Summit Europe. I also had the privilege to judge the International Convenience Retailer Awards that are linked to this event. The overall vibe was upbeat – people are feeling positive about the journey their brands are undertaking.

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6 Food Trends for 2017

Check out some of the latest food and convenience trends, and let us know if you’d like discuss their relevance to your own brand experience.

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The Casual Dining Dilemma – 5 Key Trends

The purpose of bricks and mortar casual dining spaces is changing, and there’s enormous pressure on those brands to really deliver clear reasons to visit and dwell. A brand’s special difference must be translated into a compelling offer that brings it to life from the product upwards.

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Euroshop 2017: The Greatest Retail Show on Earth

Every three years we head over to Euroshop, the world’s top retail trade fair. It’s a real luxury to take some time out to wander around the spectacle with some of our clients – talking, looking, absorbing, and discussing retail around an astounding backdrop.

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