Slow, slow quick: the new pace of bake-off

Artisan bakery products and those with health benefits are generating quicker sales than the category average. How can grocery retailers’ in-store bakeries capitalise on this? See what our joint managing partner David says on the subject in British Baker...

Read more...

World Retail Congress 2018: Innovate to Win

Thrilled and proud to be part of a UK Department of International Trade delegation at this year’s World Retail Congress (WRC) in Madrid, what did Creative Director Helen Shelley see and learn atthis annual 3-day event that brings together today's global retail...

Read more...

Check it Out: Rethinking In-store Payments

When the first Amazon Go shop opened in Seattle earlier this year, it created quite a stir. Rather ironically, customers braved huge queues to get in to a shopping experience which promised no queues on the way out. And with Amazon announcing six more 2018 locations...

Read more...

Hagkaup: Gold at Transform Awards Europe!

    Our unbelievably successful brand experience work with Hagkaup won Gold for Best Brand Experience at the Transform Awards Europe last night (hot on the heels of last month’s silver at the DBA Design Effectiveness Awards)! Widely viewed as one of the top...

Read more...

Serrano: Fresh, Happy, Mexican Kitchen

    Mexican food is the fastest-growing casual dining food category in the USA – likely to occupy a total share of above 15% by 2020, with a CAGR of almost +11%. It’s also fast becoming the casual dining option of choice across Europe. The combination of...

Read more...

Hagkaup: Silver DBA Design Effectiveness Award!

    Our unbelievably successful brand experience work with Hagkaup won a stunning silver at the DBA Design Effectiveness Awards ceremony last night! Widely viewed as the ‘Oscars’ of design effectiveness, these awards recognise that the very best design work...

Read more...

Long Live the Branch (Experience)!

80% of Millennials say they want the option to visit a bank and online Iam Bank is busy buying bank networks in the USA after 70% of their customers said they want a branch too. The future of the branch is looking very positive. Experience is the primary...

Read more...

Retail Banker International: Arion Bank

Arion Bank is on a mission to be the leading bank in Iceland for digital solutions, but it hasn’t neglected investment in its physical channel – as evidenced by the launch of its flagship branch. See why Retail Banker International thinks our new branch experience...

Read more...

Shoptalk Europe: Stop Thinking in Silos!

    Last week saw our Joint Managing Director David and client Gunnar Ingi Sigurdsson presenting the incredibly successful and award-winning Hagkaup story to a packed audience at Shoptalk Europe, the pan-European event for innovation in retail commerce. The...

Read more...

Retail Banker International: Lloyds Bank Manchester

The new Lloyds Bank Manchester flagship is the latest iteration of our work with them on branch strategy, actively supporting the brand's commitment –“Helping Britain Prosper”. Check out Retail Banker International's October 2017 coverage which hails this as "a new...

Read more...

Arion Bank: Together We Make Good Things Happen

Banks are digging deep about the purpose and value of their retail branches, now that a lot of the transactional stuff is going digital. But many people still rely on face-to-face interactions when it comes to financial advice or learning about services. How to move...

Read more...

Lloyds Bank Manchester: Helping Britain Prosper

Banks are undergoing a sea change when it comes to the in-branch experience and format of physical branches. New, sometimes radical formats including pop ups, micro banks, and roaming branches provide environments that are community focused, tailored to location and...

Read more...

Retail Focus: Food is the new retail

"Not only has food become an intrinsic part of the shopping experience, but it’s an experience in and of itself, often competing with retailers for a share of people’s leisure spend," said our joint MD David Martin. Read more in our thought piece 'Food is the new...

Read more...

The Postal Museum: New Visitor Experience

This summer sees the grand reopening of the The Postal Museum in London’s Clerkenwell, bringing five centuries of communications history to life. The redeveloped museum reflects the vital role the postal service played in the distribution of the country’s post, with...

Read more...

Hagkaup shortlisted at Retail Week Interiors Awards!

Drum roll, please… Our work with Hagkaup is a finalist at the prestigious Retail Week Interiors Awards in the Best Food and Supermarket Design category. Huge supermarkets used to be all about weekly friction free shopping – going in, walking up and down the aisles,...

Read more...

Gló Restaurants: Create Your Inner Gló

Food artist and celebrity chef Sólveig Eírksdóttir (better known as Solla) bought Gló Restaurant in 2010, turning it into one of the
most popular restaurant chains in Iceland, offering
 a wide selection of vegetarian, vegan and raw food options.

Read more...

Convenience or Inconvenience? That’s the Question.

The great and good of the convenience world (and yours truly) recently gathered in London for the NACS Insight Convenience Summit Europe. I also had the privilege to judge the International Convenience Retailer Awards that are linked to this event. The overall vibe was upbeat – people are feeling positive about the journey their brands are undertaking.

Read more...