A redesign of a flagship branch


Lloyds Bank asked us to redesign a flagship branch – centred around how customers want to do their banking, both today and in the future. It’s tailored to deepen customer relationships and become known within the area as the go-to bank for distinctive, personalised service in a multi-channel world.

Customers looking for help and advice are able to sit down in comfortable private areas, while those needing to get the simple things done quickly can use the Cashpoints and the Immediate Deposit Machines. Those looking for the human touch when depositing their money can still visit the tills. Advisers in the branch will be equipped with iPads, to help those customers with queries about their Internet Banking and provide online hints and tips for customer convenience.

“We are sure that the new branch 
will be a great option for local people and the fantastic new facilities
 will provide a great space to further support our customers with their everyday banking.”

Mark D’Arcy, Branch Manager, Lloyds Marylebone