Skip to content

Main Navigation

M Worldwide
MWorldwide Logo
  • Sectors
    • View All Sectors
    • Financial Services
    • Hospitality & Leisure
    • Brand Home
    • Retail
    • Workplace
    • Travel
    • Placemaking & Destinations
    • Digital
  • Work
    • Case Studies
    • Clients
  • Expertise
    • Our Expertise
    • Transformation Programmes
    • Customer Experience Design
    • Environmental Design
    • Project Accelerators
    • Brand and Communications Design
    • Research, Insights and Trends Analysis
  • About
    • Our Vision
    • Our People
    • Our Culture
  • Views
  • Contact
  • AI
    • Growth Focus Lab
    • Network Growth Diagnostic
    • Hero Format Strategy
    • Service & Portfolio Simplification
    • Mine–Bottle–Scale Playbook
    • Branch Operating Blueprint for Growth
    • Growth Measurement & Storytelling
Contact

Author: Melissa Loddo

Profile picture of Melissa Loddo

Posts by Melissa Loddo

CX Insider Podcast: Finance sector innovation

Posted on 11/06/2024 (27/03/2026)

Our co-founder, Michael Heanue, shares insights on best practice in customer experience and future-proofing for finance brands as the physical branch is repurposed for the digital age.

Posted in Uncategorized, ViewsTagged Customer Experience, Customer Journey Mapping, Retail Design, User Experience Strategy

Recent Posts

  • Would Customers Recognise Your Brand Without the Logo?
  • 5 Strategic Considerations for Your Next Store Brief
  • How Experience Strategy Turns Underused Space into a Customer Asset
  • Why an Experiential Design Company Must Plan Quiet Areas Too
  • Why Global Brands Look to London for Strategic and Creative Design

Recent Comments

No comments to show.
M Worldwide global locations map
Let's talk about a future project

Contact Us

Head Office

15 Weller Street
London
SE1 1QU
United Kingdom

Contact

[email protected]
+44 (0) 20 7375 3818

FSQS Registered logo

© M Worldwide 2026

Privacy Statement